Tibco Software Support is a failure

8 months of diagnosing  and fixing XA issue and... Tibco Software cannot fix XA transactions in their ESB stack. If you deal with money you shouldn't use EMS + BW, otherwise you will end up with inconsistent balances, stucked transactions, missing data and fatal manual recovery cases - everything without proper help from vendor. Leaving clients alone with serious problems can be the just that one argument to switch to different vendor. This bird won't fly. Where is 2 second advantage?